Refund Policy
Made-to-Order Products
Every piece at Luxe Floral Designs is thoughtfully made to order, often personalized specifically for you. Because each item is created especially for your order, we cannot accept returns, exchanges, or refunds for change of mind, incorrect size selections, color selections, or personalization entered incorrectly during checkout.
Please Review Your Order Carefully
Before completing your purchase, please double-check all personalization details, including names, spelling, product selections, colors, sizes, and your shipping address. Once production begins, changes may no longer be possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery. Include your order number along with clear photos of the issue so we can carefully review your claim.
Resolution
If your request qualifies under our policy, we may provide a replacement or another appropriate resolution. Our goal is to ensure every customer receives a product they can enjoy while maintaining the integrity of our made-to-order process.
Incorrect Address & Returned Packages
Customers are responsible for providing a complete and accurate shipping address during checkout. If an order is returned due to an incorrect or incomplete address, we may be able to reship it after receiving the updated address and payment for any applicable reshipping fees.
Delivered Packages
We are not responsible for packages marked as Delivered by the shipping carrier. If your tracking shows your package has been delivered but you cannot locate it, please check with household members, neighbors, your building office, local post office, or the shipping carrier before contacting us.
Need Assistance?
If you have any questions regarding our refund policy, we're always happy to help.
Luxe Floral Designs
LuxePrintsUSA@gmail.com